Frequently Asked Questions

Booking an appointment is straightforward and takes just a few minutes. Visit our appointment booking page, select your preferred nutritionist from our team, choose a date and time that works for you, and fill in your basic information. You'll receive a confirmation email with all the details. Our platform is designed to make scheduling convenient and hassle-free for busy individuals.

Our nutritionists are highly trained professionals with accredited qualifications in nutrition science and dietetics. You can view detailed profiles and credentials for each member of our team on our nutritionists page. We prioritize continuous education and ensure all our practitioners meet industry standards. Each profile includes their specialty areas, educational background, and professional certifications to help you choose the best fit for your needs.

We offer flexible appointment options to suit your lifestyle. Our platform supports both online consultations via video call and in-person appointments at our physical location in Valencia (Calle del Carmen 86). When booking, you can select your preferred format. Online appointments provide convenience and flexibility, while in-person visits allow for more hands-on discussions. Both formats ensure you receive the same professional nutrition guidance and support.

Pricing varies depending on the type and length of appointment, as well as the nutritionist you select. During the booking process, you'll see transparent pricing for each available time slot before confirming your appointment. Our appointments typically include an initial consultation where we discuss your nutrition goals, lifestyle, and health background, followed by personalized recommendations and guidance. We believe in clear, upfront pricing with no hidden fees so you know exactly what to expect.

To make the most of your appointment, consider preparing a brief summary of your current dietary habits, any specific nutrition goals you have, and relevant health information or lifestyle factors. You might also note any dietary restrictions, allergies, or food preferences. While not mandatory, having this information ready allows your nutritionist to provide more tailored guidance from the start. Our team can also send you a pre-appointment questionnaire to help streamline the process and ensure nothing important is missed during your consultation.

Yes, we understand that life happens and plans change. You can cancel or reschedule your appointment through your account dashboard or by contacting us at [email protected] or +34 846 559 487. We request at least 24 hours notice for cancellations to allow us to offer that slot to other clients. Rescheduling is typically straightforward and can often be done directly through our platform. Our returns and cancellation policy provides more details about any fees or conditions that may apply.

Absolutely. We take data privacy very seriously and duly adhere to all applicable privacy regulations. All health information and personal data you share during your appointment is kept confidential and stored securely. Our platform uses industry-standard encryption to protect your information. For complete details about how we collect, use, and protect your data, please review our privacy policy. We also maintain transparent practices regarding how we use cookies and cookies analytics on our website.

We accept a variety of payment methods for your convenience. Our payment methods page provides complete details about all options available. Payments are processed securely through our platform, and you'll receive a receipt following each transaction. If you have questions about payment options or need special arrangements, please don't hesitate to contact us at [email protected] or call +34 846 559 487.

Yes, follow-up support is an important part of our service. Many clients benefit from ongoing guidance and periodic check-ins to monitor progress and adjust recommendations as needed. During your initial appointment, your nutritionist can discuss options for follow-up sessions and personalized nutrition plans tailored to your goals. The level of support and any additional sessions would be arranged based on your individual needs and preferences.

Online appointments work through a secure video conferencing system. You'll receive a unique link in your confirmation email that you can click a few minutes before your scheduled time. We recommend finding a quiet, comfortable space and ensuring you have a stable internet connection. The appointment itself follows the same professional structure as an in-person visit—your nutritionist will discuss your goals, ask relevant questions, and provide personalized guidance. You can ask questions just as you would in person, and the entire experience is designed to be as natural and convenient as possible.

Standard appointments are typically 45 to 60 minutes, allowing sufficient time for a thorough discussion of your nutrition and wellness goals. If you anticipate needing more time—for example, if you have complex health considerations or want to dive deeper into specific topics—you can book an extended appointment during the scheduling process. Many nutritionists also offer follow-up consultations to continue conversations from previous sessions. When booking, you'll see all available appointment lengths and can choose the duration that best suits your needs.

We're here to help! If you encounter any technical issues or have questions about your booking, please reach out to our support team. You can email us at [email protected] or call +34 846 559 487. You can also visit our contact page to send us a message directly. Our team responds promptly to all inquiries and is committed to ensuring your experience with our platform is smooth and positive.